Introduction:

These terms and conditions are designed to inform you about your rights and obligations arising from your use of the services of Brico Plan-It.

Brico Plan-It is an Egyptian joint-stock company responsible for managing an e-commerce platform, consisting of the Brico Plan-It website and the Brico Plan-It mobile application (collectively referred to as the “electronic platform”). The platform operates in the sale and distribution of electrical and electronic devices, as well as home appliances (referred to as “products”) within the Arab Republic of Egypt.

These terms and conditions (referred to as “Site Terms and Conditions” or “Terms”), along with the Privacy Policy available on the site, outline the methods by which Brico Plan-It (also referred to as “we” or “us”) collects and processes users’ personal data (“you” or “your”) that you share with us when accessing and using Brico Plan-It services.

Exchange and Return Policy:

Requests for exchange or return of any product delivered to the user in response to a purchase order from the Brico Plan-It website or mobile application are subject to the exchange and return policy outlined below:

  • The user acknowledges and agrees to be bound by the exchange and return policy when purchasing products from the Brico Plan-It electronic platform.
  • Brico Plan-It grants you the right to correct, modify, or cancel your purchase order within seven (7) days of placing it, provided that you have not already received the product.
  • Brico Plan-It allows the exchange or return of purchased products with a full refund, subject to the following terms and conditions:

Conditions for Exchange or Return:

Brico Plan-It grants the right to exchange or return a product under the following conditions:

  1. The request for exchange or return must be made within 14 days from the date of receipt.
  2. The product must be in the same condition as when received and must not have been opened, operated, or used in any way.
  3. The product must be in its original packaging as received.
  4. The original tax invoice must be included with the returned product.
  5. The serial number must be clear and readable and must not have been altered, tampered with, or removed in any way.
  6. The product must include all its accessories.